26 October 2025
On by Nathan Churchman 0 comments
Welcome to Fiction and Ferns. These Terms of Service ("Terms") govern your use of our website https://www.fictionandferns.co.uk and the purchase of any products from us.
In these Terms, "we", "us", and "our" refer to Fiction and Ferns. "You" and "your" refer to you, the customer.
By placing an order with us, you are agreeing to these Terms. Please read them carefully.
Our products are created using a 3D printing (additive manufacturing) process. This makes each item unique. Please be aware of the following:
When you place an order on our website, you are making an offer to buy the goods. The contract between us is formed only when we send you a dispatch confirmation email.
We reserve the right to refuse or cancel any order. If we cancel an order after payment has been taken, we will issue a full refund.
We will make every effort to dispatch your order within the estimated timescales, but these are not guaranteed.
The risk for the items passes to you upon delivery to the address you provided.
We are not responsible for delays outside our control (e.g., postal strikes, customs delays).
This section applies to "change of mind" returns and is governed by the Consumer Contracts Regulations 2013 (for UK customers).
Under the Consumer Rights Act 2015 (for UK customers), your goods must be as described, fit for purpose, and of satisfactory quality.
As stated in Section 3, we are not liable for damage or injury caused by failure to follow safety instructions (e.g., using real flames, not checking electricals, or misuse of products).
We are not liable for any business losses. We supply products for domestic and private use only.
We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, or for fraud.
All images, designs, and text on this website are the intellectual property of Fiction and Ferns. You may not copy or use them for any commercial purpose without our express written permission.
These Terms of Service and any dispute or claim arising from them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction.
For any questions about these Terms, please contact us:
