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Terms of Service for Fiction and Ferns

1. Introduction

Welcome to Fiction and Ferns. These Terms of Service ("Terms") govern your use of our website https://www.fictionandferns.co.uk and the purchase of any products from us.

In these Terms, "we", "us", and "our" refer to Fiction and Ferns. "You" and "your" refer to you, the customer.

By placing an order with us, you are agreeing to these Terms. Please read them carefully.

2. About Our 3D Printed Products

Our products are created using a 3D printing (additive manufacturing) process. This makes each item unique. Please be aware of the following:

Unique Characteristics: The 3D printing process builds items layer by layer. This means you may notice small, unique characteristics such as visible layer lines, slight texture variations, or other minor imperfections. These are not faults but are a beautiful and inherent part of the 3D printing process.
Colours: We do our best to show the true colours of our products, but colours may vary slightly due to screen and monitor settings.

3. Intended Use, Care & Safety

For Vases: Our vases are designed for dried flowers or artificial flowers (like pampas grass). They are not guaranteed to be 100% watertight and should not be used for fresh flowers in water.
Heat & Flame Warning: Our products are made from plant-based PLA plastic. They are NOT dishwasher safe. To prevent warping or damage, keep products away from all sources of high heat, including:
- Open flames (e.g., candles, fireplaces)
- Radiators
- Hot liquids
- Direct, prolonged sunlight
For Tealight Holders: Only use battery-operated, LED tealights or "flameless" candles. NEVER use a real flame candle in any of our 3D printed products.
For Electrical Items (e.g., Book Nooks with lights):
- Our products are sold as display homeware. Any electrical components (like LED light strings) are included as accessories.
- It is your responsibility to ensure these items are used safely.
- We strongly advise that any electrical product or component be checked by a qualified electrician before use to ensure it complies with your local safety standards.
- We are not liable for any damage or injury caused by the misuse of electrical components or failure to seek professional advice.
Not Toys: Our products are home decor and are not toys. They may contain small parts. Please keep them out of reach of small children and pets.

4. Placing an Order

When you place an order on our website, you are making an offer to buy the goods. The contract between us is formed only when we send you a dispatch confirmation email.

We reserve the right to refuse or cancel any order. If we cancel an order after payment has been taken, we will issue a full refund.

5. Pricing and Payment

Prices are displayed in your local currency where possible, as determined by the Shopify platform. The final transaction currency will be made clear at checkout.
Prices do not include VAT.

Payment is taken in full at the time of order. We accept payments via Shopify Payments [add PayPal, etc., if you use them].

6. Delivery

We will make every effort to dispatch your order within the estimated timescales, but these are not guaranteed.

The risk for the items passes to you upon delivery to the address you provided.

We are not responsible for delays outside our control (e.g., postal strikes, customs delays).

7. Your Right to Cancel (Returns & Refunds)

This section applies to "change of mind" returns and is governed by the Consumer Contracts Regulations 2013 (for UK customers).

Standard Items: You have the right to cancel your order for any reason within 14 days of receiving your goods.

You must inform us of your decision to cancel in writing (email is fine) within this 14-day period.

You then have a further 14 days to return the items to us at your own cost.

Items must be returned in their original, unused, and resaleable condition. We reserve the right to reduce your refund if the item is returned in a damaged condition.

We will refund the original purchase price (and the original standard delivery cost) within 14 days of receiving the returned goods.

EXCEPTION: Personalised & Custom Items

The 14-day cooling-off period does not apply to items that are made to your specific requirements, custom-made, or personalised (e.g., personalised Christmas items).

We cannot accept "change of mind" returns for any personalised or custom items unless they are faulty.

8. Faulty Goods

Under the Consumer Rights Act 2015 (for UK customers), your goods must be as described, fit for purpose, and of satisfactory quality.

If you receive an item that is faulty, please contact us immediately at hello@fictionandferns.co.uk with a description of the fault and a photo.

We will offer a repair, replacement, or full refund for faulty goods.

Please note that the unique characteristics of 3D printing (as described in Section 2) are not considered faults.

9. Liability

As stated in Section 3, we are not liable for damage or injury caused by failure to follow safety instructions (e.g., using real flames, not checking electricals, or misuse of products).

We are not liable for any business losses. We supply products for domestic and private use only.

We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, or for fraud.

10. Intellectual Property

All images, designs, and text on this website are the intellectual property of Fiction and Ferns. You may not copy or use them for any commercial purpose without our express written permission.

11. Governing Law

These Terms of Service and any dispute or claim arising from them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction.

13. Contact Information

For any questions about these Terms, please contact us:

Email: hello@fictionandferns.co.uk

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