Free standard shipping on orders over £49
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Welcome to Fiction and Ferns. These Terms of Service ("Terms") govern your use of our website https://www.fictionandferns.co.uk and the purchase of any products from us.
In these Terms, "we", "us", and "our" refer to Fiction and Ferns. "You" and "your" refer to you, the customer.
By placing an order with us, you are agreeing to these Terms. Please read them carefully.
Our products are created using a 3D printing (additive manufacturing) process. This makes each item unique. Please be aware of the following:
When you place an order on our website, you are making an offer to buy the goods. The contract between us is formed only when we send you a dispatch confirmation email.
We reserve the right to refuse or cancel any order. If we cancel an order after payment has been taken, we will issue a full refund.
We will make every effort to dispatch your order within the estimated timescales, but these are not guaranteed.
The risk for the items passes to you upon delivery to the address you provided.
We are not responsible for delays outside our control (e.g., postal strikes, customs delays).
This section applies to "change of mind" returns and is governed by the Consumer Contracts Regulations 2013 (for UK customers).
Under the Consumer Rights Act 2015 (for UK customers), your goods must be as described, fit for purpose, and of satisfactory quality.
As stated in Section 3, we are not liable for damage or injury caused by failure to follow safety instructions (e.g., using real flames, not checking electricals, or misuse of products).
We are not liable for any business losses. We supply products for domestic and private use only.
We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, or for fraud.
All images, designs, and text on this website are the intellectual property of Fiction and Ferns. You may not copy or use them for any commercial purpose without our express written permission.
These Terms of Service and any dispute or claim arising from them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction.
For any questions about these Terms, please contact us: